To ensure a safe, enjoyable, and well organised experience for all pets and owners, we’ve outlined the following Terms and Conditions. By enrolling your dog in our services, you agree to comply with these terms.

1. Eligibility
1.1. Dogs of any small breed are eligible for daycare services at The Dackle Club, provided they meet the necessary health and behavioural requirements.
1.2. All dogs must be at least 3 months old and up to date on vaccinations, including Rabies, Distemper, and Bordetella (Kennel Cough).
1.3. All dogs must undergo a behavioural assessment / meet and greet prior to attending daycare to ensure compatibility with other dogs and the daycare environment.
1.4. Dogs with a history of aggressive behaviour or serious medical conditions may not be eligible for daycare.

2. Vaccination & Health Requirements
2.1. Owners must provide proof of current vaccinations before their dog's first daycare visit.
2.2. All dogs must be free of fleas, ticks, and parasites.
2.3. Owners must notify us of any health conditions or allergies their dog may have, including any ongoing treatments or medications.
2.4. If your dog becomes ill while at daycare, we will notify you immediately. Depending on the severity, we may recommend taking your dog to the vet.
2.5. Dogs must be spayed or neutered by 1.5 years of age unless otherwise approved by our management.

3. Daycare & Boarding Services
3.1. Hours of Operation: Our daycare operates from 7:30am to 6:30pm. Any time after this will be charged additionally, and pickups after 9:30pm will incur an overnight boarding charge.
3.2. Drop-off & Pick-up: Owners must drop off and pick up their dogs within the designated hours. Late pickups may incur additional fees.
3.3. Group Play: All dogs participate in supervised group play based on their temperament and size.
3.4. Breaks & Rest Periods: We ensure each dog has sufficient rest and toilet breaks throughout the day.
3.5. Daycare Food & Treats: Owners are welcome to provide food or snacks for their dog; all food must be clearly labeled and portioned. We are not responsible for feeding your dog during daycare unless otherwise arranged in advance.
3.6. Boarding Requirements: For all boarding stays, owners are asked to provide their dog’s regular food, leash, and harness to help maintain their usual routine and comfort while away from home.
3.7. Food for Boarding: If food is not provided, The Dackel Club can supply premium food for an additional daily charge.
3.8. Personal Items: Owners are also welcome to include a small blanket, bed, or favourite toy to help their dog settle in, please ensure all items are clearly labeled. While we have spare leads, harnesses, beds and feeding equipment available, we recommend that dogs use their own wherever possible for comfort and familiarity.
3.9. Medical & Dietary Information: All dietary needs, allergies, and medications must be communicated prior to drop-off, with any required medication supplied in clearly labeled packaging and written instructions.

4. Behavioural Expectations
4.1. Aggressive Behaviour: Dogs exhibiting aggressive behaviour toward other dogs or staff will be removed from the group and separated for the remainder of the day.
4.2. Barking & Anxiety: While we understand that some dogs can be vocal or anxious, excessive barking or signs of stress may result in temporary separation or a more suitable care arrangement.
4.3. Training & Commands: We encourage owners to ensure that their dogs are well socialised and responsive to basic commands (e.g. sit, stay, come).
4.4. Damage to Property: Owners are financially responsible for any damage caused by their dog to daycare property or other dogs.

5. Liability
5.1. While we take great care to ensure the safety and well being of each dog in our daycare, The Dackle Club is not liable for injuries, illnesses, or accidents that occur while your dog is in our care.
5.2. Owners agree to indemnify and hold harmless The Dackle Club and its staff from any liability resulting from the actions of their dog.
5.3. We may seek emergency medical treatment for your dog if necessary. Owners are responsible for all associated costs.

6. Pricing & Payment

6.1. Daycare and boarding services are billed per day.
6.2. Full payment is required at the time of booking unless otherwise arranged in writing.
6.3. Accepted payment methods: PayPal or bank transfer.
6.4. A late fee may apply for pickups made after closing hours.
6.5. All bookings are non-refundable. Cancellations or no-shows do not qualify for a monetary refund. Credits may be issued at our discretion in accordance with our cancellation policy.

7. Cancellation & Reservation Policy

7.1. To reserve a spot for your dog, bookings must be made at least 8 hours in advance.
7.2. Cancellations or changes to daycare bookings must be made at least 24 hours prior to the scheduled daycare date.
7.3. Cancellations made with less than 24 hours’ notice or failure to attend (no-show) will forfeit the full booking fee.
7.4. For boarding bookings, cancellations made within 72 hours of the scheduled check-in date will forfeit the deposit or full amount paid, whichever applies.
7.5. As a small boutique daycare, each booking reserves a limited spot and staff are rostered accordingly. For this reason, we do not offer monetary refunds, but are happy to issue a store credit to be used on another date or reschedule if adequate notice is provided as outlined above.
7.6. Credits are valid for one year from the date of issue and may be used for future daycare or boarding bookings.

Please note: Under Australian Consumer Law, businesses are not required to provide a refund if a customer changes their mind or decides not to proceed with a booking, provided the service remains available as described. Refunds will only be issued where required by law (e.g. if a service cannot be provided as promised).

8. Photography & Media Consent
8.1. We may take photos or videos of the dogs in our care for promotional purposes or social media. By enrolling your dog in our daycare, you give us consent to use any photos or videos of your dog in this manner.

9. Privacy & Data Collection
9.1. We collect personal information, including emergency contact details and medical history, to ensure the safety and care of your dog.
9.2. Your personal information will be kept confidential and will only be used for daycare-related purposes.
9.3. We do not share your information with third parties, except in cases where we are legally required to do so or in the event of an emergency.

10. Amendments to Terms and Conditions
10.1. The Dackle Club reserves the right to update or amend these Terms and Conditions at any time.
10.2. Owners will be notified of any significant changes, and continued use of our services constitutes acceptance of the revised terms.

Privacy policy

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect both personal and pet-related information to ensure the safety and well being of your dog during their stay at The Dackle Club. The types of information we may collect include:
1.1 Personal Information:
Name, address, phone number, and email address of the dog owner.
Emergency contact information.
Payment details (credit/debit card or other payment methods).
1.2 Dog Information:
Dog’s name, breed, age, weight, and any relevant physical characteristics.
Vaccination history and health records.
Behavioral or temperament assessments.
Medical history, including allergies, medications, and special needs.
Preferences for food, toys, or activities, if applicable.

2. How We Use Your Information
We use the personal and pet-related information we collect for the following purposes:
Providing Daycare Services: To ensure that your dog receives appropriate care and to personalize their experience at The Dackle Club.
Health and Safety: To monitor your dog’s health, including administering medication (if applicable), managing health-related concerns, and ensuring their safety while in our care.
Communication: To contact you regarding reservations, appointments, cancellations, emergencies, or any changes to our services.
Payment Processing: To process payments for daycare services and other associated fees.
Marketing and Promotions: We may use your contact information to send newsletters, updates, and special offers. However, you can opt out of these communications at any time.
Record Keeping: For administrative purposes, including maintaining records of services provided, medical treatments, and behavior assessments.

3. How We Protect Your Information
We are committed to ensuring that your personal and pet-related information is secure. We use a combination of physical, electronic, and procedural safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Data Security: Our systems are encrypted, and sensitive payment information is processed securely via trusted payment processors.
Access Control: Access to personal information is limited to authorized personnel who need it to provide our services.

4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our daycare business, such as payment processors, marketing companies, or IT services. These providers are obligated to protect your information and can only use it to perform specific tasks related to our services.
4.2 Legal Requirements:
We may disclose your information if required to do so by law, court order, or government request, or when we believe such disclosure is necessary to protect our rights, safety, or the rights and safety of others.
4.3 Emergency Situations:
In the event of a medical emergency or other urgent situations involving your dog, we may share relevant information (such as medical history) with veterinary professionals or emergency responders as necessary.

5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your experience when using our website. These technologies help us analyze website traffic, customize content, and optimize user experience. You can control cookies through your browser settings if you prefer to disable them, but this may impact your experience on our site.

6. Your Rights and Choices
You have the right to:
6.1 Access Your Information:
You can request a copy of the personal and dog-related information we hold about you. Please contact us to make such a request.
6.2 Correct or Update Your Information:
If you believe any information we have about you is incorrect or incomplete, you can request that it be corrected or updated.
6.3 Delete Your Information:
You may request that we delete your personal information, subject to any legal obligations we have to retain certain records (such as payment history or medical records).
6.4 Opt-Out of Marketing Communications:
You can opt-out of receiving marketing emails or newsletters by following the unsubscribe instructions in our communications or by contacting us directly.

7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review this policy periodically to stay informed about how we are protecting your information.

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

Thank you for trusting The Dackle Club with your dog's care!